Orders & Shipping
How long will it take to receive my order?
Processing time for orders is typically 1-2 business days. Once shipped, you will receive a tracking notification. Domestic shipping usually takes 3-5 business days. International shipping times vary depending on the destination.
What are my shipping options?
We offer [Standard, Express, and Overnight] shipping. Costs and delivery times are calculated at checkout based on your location.
Do you ship internationally?
Yes, we ship to many countries worldwide! Please note that international orders may be subject to custom fees and import duties, which are the responsibility of the recipient.
Returns & Exchanges
What is your return policy?
We want you to love your purchase. If you're not satisfied, you can return unworn, unwashed items with original tags attached. You can check our returns & exchange policy.
What is your exchange policy?
We are happy to offer exchanges for items only with a size change. The item must be in its original condition with tags attached.
How do I start a return or exchange?
Please contact our support team at ny.luxurywear@gmail.com with your order number and the reason for return/exchange. We will guide you through the simple process.
Product & Sizing
How can I ensure I choose the correct size?
We provide a detailed size chart for each product. Please refer to the measurements on the product page for the best fit.
How do I care for my [Product Type, e.g.,abayas]?
To maintain the quality of your garment, we recommend hand washing in cold water and laying flat to dry.
Are your materials authentic and high-quality?
Absolutely. We are committed to quality and source only the finest. Each product description lists the material composition.
Payment & Security
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, UnionPay)
Is my payment information secure?
Yes, completely. Our website uses SSL encryption to protect your personal and payment information. We do not store your credit card details on our servers.
Contact & Support
How can I contact you?
The best way to reach us is via email at ny.luxurywear@gmail.com or on our WhatsApp number We strive to respond to all inquiries within [24-48 business hours].
Do you have a physical store?
Yes, we have our studio located in Model Town, Lahore. You can book an appointment with us.